- FAQ
- Inter-Library Loan
Why is there no response when I try to apply for an account ?
There may an issue regarding your email address when you are applying for an account. Please change your email address in your personal information and wait a day or two. After your new email address is confirmed, you will be able to use the interlibrary cooperation system.
Can I change my email address ?
Yes. To ensure that you receive all the important messages, you may change your email address. If you did not graduate on time or you are entering graduate school, please check if your account has expired. If so, you may call or email us to continue using it.
What do I do if my account has expired ?
If you did not graduate on time or you are entering graduate school, you may call (Ext.2846) or email (lib.ndds@cycu.edu.tw) us to continue using your account if it has expired.
What is Rapid ILL?
RapidILL is a collaborative interlibrary loan system developed by Colorado State University Libraries that connects participating academic institutions across the United States, Canada, Hong Kong, Taiwan, and other international locations.
Access RapidILL through JADE, our online request platform. Simply submit your request for journal articles or other materials not available in our collection, and the system will automatically locate and request items from participating libraries.
Most requests are fulfilled within 3-4 business days (excluding weekends and holidays). Actual delivery times may vary depending on the supplying institution’s processing schedule.
Visit our Library Guides and select Interlibrary Cooperation for detailed instructions, policies, and additional resources.
How do I change my personal information ?
- Log in to the National Document Delivery Service System.
- From the homepage, select “User Profile”
- Click “Submit”
- Edit any of the following information :
- Student or Employee ID number
- Password
- Address
- Patron Identity
- Background.
Please note: All changes require staff approval. Your account will be temporarily suspended until the updated information is reviewed and approved by library personnel.
What do I do if I forget my password ?
To reset your forgotten NDDS password:
- Visit the National Document Delivery Service System homepage
- Click “Forgot Password”
- Enter your National ID number
- Check your email for a “Password Reset Active Notice”
- Click the link in the email to reset your password
Need additional help? Contact library staff:
Phone : Ext. 2846
Email: lib.ndds@cycu.edu.tw
Can I view the progress on my cases ?
Please go to the NDDS website and click on Finding Requests.
You may check the progress of your cases based on their order number or status.
What do I do if I entered wrong information while applying ?
If your application is not processed yet, you may change the information in it. Please ask our staff if you have any questions.
Does every library charge the same ?
Every library charges differently, and each delivery methods cost differently. For detailed fee information and current rates, please refer to Photocopy Price List , Interlibrary Loan Price List .
How do I obtain full-text articles from Japanese journals ?
There are several ways to search for and access full-text Japanese journal articles:
- Library Homepage → Research → E-Resources → Databases → Select Japanese by Language
- J-STAGE (Japan Science and Technology Agency) : A Japanese periodical platform that has periodicals, reports, and other materials.
- CiNii Research :The largest website for Japanese periodicals. There is a great number of academic materials on the website.
If our library’s collection doesn’t include the Japanese journal you need, try these external resources : Union List of Serials or other catalogs.
How do I request theses and dissertations from other domestic institutions ?
Begin by searching domestic theses and dissertations in the databases listed below, such as the CETD or NTLTD Taiwan.
If you determine that you need to request copies from other libraries, you may submit a request through the Nationwide Document Delivery Service (NDDS). Complete the Form, and our library will process the application on your behalf. For best results, we recommend listing the author’s graduating institution as your primary request destination, with other institutions that hold the thesis as alternative options.
How do I request theses and dissertations from international institutions ?
Begin by searching the international theses and dissertations databases listed in our collection, or refer to our library guide – Dissertations.
If the full text is unavailable, you may request it through the Nationwide Document Delivery Service (NDDS). Simply complete the request form, and our library will handle the application process for you.
Can I borrow books from foreign libraries ?
You may use the NDDS to borrow books from foreign libraries. Only hardcopy delivery is allowed for foreign materials.Foreign periodicals, books, theses, and dissertations cost differently based on how the foreign libraries price them.
What is the average reply time for interlibrary loan ?
- NDDS
It takes 1 to 7 days for domestic cases and 10 to 60 days for foreign cases. - Rapid ILL
It takes 3-4 days (excluding weekends and holidays) .
How do I cancel my application for interlibrary cooperation ?
Please email our staff immediately. If your application is not processed yet, we will cancel it and send an email to notify you. However, if the other library has processed your application and refuses to cancel it, you must pay for the application.
Can I refuse to pay the application fee if I never received an email saying the material has arrived ?
No, because an email will be automatically sent to you after your application is submitted.
Hence, you must pay the application fee. If you did not receive an email due to any problems, please ask our staff for assistance.
