{"id":14639,"date":"2025-07-30T14:00:00","date_gmt":"2025-07-30T06:00:00","guid":{"rendered":"https:\/\/lib2.cycu.edu.tw\/?page_id=14639"},"modified":"2025-08-26T21:05:50","modified_gmt":"2025-08-26T13:05:50","slug":"reference-services-faqs","status":"publish","type":"page","link":"https:\/\/lib.cycu.edu.tw\/?page_id=14639&lang=en","title":{"rendered":"Reference Services > FAQs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"14639\" class=\"elementor elementor-14639\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3da91e4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3da91e4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b09dce4\" data-id=\"b09dce4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6136 elementor-align-left elementor-widget elementor-widget-breadcrumbs\" data-id=\"6136\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav id=\"breadcrumbs\"><\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c78eb7a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c78eb7a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-da3dfea\" data-id=\"da3dfea\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9795494 elementor-icon-list--layout-inline elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"9795494\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-arrow-alt-circle-down\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">FAQ<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9426e06 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9426e06\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2e594e6\" data-id=\"2e594e6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-323170f elementor-widget elementor-widget-text-editor\" data-id=\"323170f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><a href=\"\/?page_id=17581\">General<\/a> | <a href=\"\/?page_id=17904\">Circulation<\/a> | <a href=\"\/?page_id=14445\">Library Collection<\/a> | <a href=\"\/?page_id=14578\">Periodicals<\/a> |<a href=\"\/?page_id=14615\" rel=\"noopener\"> Computer Devices<\/a> | <a href=\"\/?page_id=14639\">Inter-Library Loan<\/a> | <a href=\"\/?page_id=18591\">Study Rooms<\/a> | <a href=\"\/?page_id=18769\">Course Reserves<\/a> | <a href=\"\/?page_id=18796\">Library Resources<\/a><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5c37606 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5c37606\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-204023b\" data-id=\"204023b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b5db7a3 elementor-icon-list--layout-inline elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"b5db7a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Inter-Library Loan<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-574b707 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"574b707\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-dd4dbb1\" data-id=\"dd4dbb1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7167149 elementor-widget elementor-widget-accordion\" data-id=\"7167149\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h2 id=\"elementor-tab-title-1181\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1181\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Why is there no response when I try to apply for an account ?<\/a>\n\t\t\t\t\t<\/h2>\n\t\t\t\t\t<div id=\"elementor-tab-content-1181\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1181\"><p><span style=\"color: #333333;\">There may an issue regarding your email address when you are applying for an account. Please change your email address in your personal information and wait a day or two. After your new email address is confirmed, you will be able to use the interlibrary cooperation system.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h2 id=\"elementor-tab-title-1182\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1182\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I change my email address ?<\/a>\n\t\t\t\t\t<\/h2>\n\t\t\t\t\t<div id=\"elementor-tab-content-1182\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1182\"><p><span style=\"color: #333333;\">Yes. To ensure that you receive all the important messages, you may change your email address. If you did not graduate on time or you are entering graduate school, please check if your account has expired. If so, you may call or email us to continue using it.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h2 id=\"elementor-tab-title-1183\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1183\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What do I do if my account has expired ?<\/a>\n\t\t\t\t\t<\/h2>\n\t\t\t\t\t<div id=\"elementor-tab-content-1183\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1183\"><p><span style=\"color: #333333;\">If you did not graduate on time or you are entering graduate school, you may call (Ext.2846) or email (lib.ndds@cycu.edu.tw) us to continue using your account if it has expired.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h2 id=\"elementor-tab-title-1184\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1184\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is Rapid ILL?<\/a>\n\t\t\t\t\t<\/h2>\n\t\t\t\t\t<div id=\"elementor-tab-content-1184\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1184\"><p><span style=\"color: #333333;\">RapidILL is a collaborative interlibrary loan system developed by Colorado State University Libraries that connects participating academic institutions across the United States, Canada, Hong Kong, Taiwan, and other international locations.<\/span><\/p><p><span style=\"color: #333333;\">Access RapidILL through JADE, our online request platform. Simply submit your request for journal articles or other materials not available in our collection, and the system will automatically locate and request items from participating libraries.<\/span><\/p><p><span style=\"color: #333333;\">Most requests are fulfilled within 3-4 business days (excluding weekends and holidays). Actual delivery times may vary depending on the supplying institution&#8217;s processing schedule.<\/span><\/p><p><span style=\"color: #333333;\">Visit our Library Guides and select<a href=\"https:\/\/cycu.libguides.com\/c.php?g=951018&amp;p=6897480\" target=\"_blank\" rel=\"noopener\"><strong><span style=\"color: #0064a9;\"> Interlibrary Cooperation<\/span><\/strong> <\/a>for detailed instructions, policies, and additional resources.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h2 id=\"elementor-tab-title-1185\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1185\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I change my personal information ?<\/a>\n\t\t\t\t\t<\/h2>\n\t\t\t\t\t<div id=\"elementor-tab-content-1185\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1185\"><ol><li><span style=\"color: #333333;\">Log in to the <a href=\"https:\/\/ndds.stpi.niar.org.tw\/index?lang=en\" target=\"_blank\" rel=\"noopener\"><strong><span style=\"color: #0064a9;\">National Document Delivery Service System<\/span><\/strong><\/a>. <\/span><\/li><li><span style=\"color: #333333;\">From the homepage, select &#8220;User Profile&#8221; <\/span><\/li><li><span style=\"color: #333333;\">Click &#8220;Submit&#8221;<\/span><\/li><li><span style=\"color: #333333;\">Edit any of the following information :<\/span><ul><li><span style=\"color: #333333;\">Student or Employee ID number<\/span><\/li><li><span style=\"color: #333333;\">Email<\/span><\/li><li><span style=\"color: #333333;\">Password<\/span><\/li><li><span style=\"color: #333333;\">Address<\/span><\/li><li><span style=\"color: #333333;\">Patron Identity<\/span><\/li><li><span style=\"color: #333333;\">Background.<\/span><\/li><\/ul><\/li><\/ol><p><span style=\"color: #333333;\">Please note: All changes require staff approval. Your account will be temporarily suspended until the updated information is reviewed and approved by library personnel.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h2 id=\"elementor-tab-title-1186\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1186\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What do I do if I forget my password ?<\/a>\n\t\t\t\t\t<\/h2>\n\t\t\t\t\t<div id=\"elementor-tab-content-1186\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1186\"><p><span style=\"color: #333333;\">To reset your forgotten NDDS password:<\/span><\/p><ol><li><span style=\"color: #333333;\">Visit the <a href=\"https:\/\/ndds.stpi.niar.org.tw\/index?lang=en\" target=\"_blank\" rel=\"noopener\"><strong><span style=\"color: #0064a9;\">National Document Delivery Service System<\/span><\/strong><\/a> homepage<\/span><\/li><li><span style=\"color: #333333;\">Click &#8220;Forgot Password&#8221;<\/span><\/li><li><span style=\"color: #333333;\">Enter your National ID number<\/span><\/li><li><span style=\"color: #333333;\">Check your email for a &#8220;Password Reset Active Notice&#8221;<\/span><\/li><li><span style=\"color: #333333;\">Click the link in the email to reset your password<\/span><\/li><\/ol><p><span style=\"color: #333333;\">Need additional help? Contact library staff:<\/span><br \/><span style=\"color: #333333;\">Phone : Ext. 2846<\/span><br \/><span style=\"color: #333333;\">Email: lib.ndds@cycu.edu.tw<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h2 id=\"elementor-tab-title-1187\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1187\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I view the progress on my cases ?<\/a>\n\t\t\t\t\t<\/h2>\n\t\t\t\t\t<div id=\"elementor-tab-content-1187\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1187\"><p><span style=\"color: #333333;\">Please go to the NDDS website and click on Finding Requests.<\/span><br \/><span style=\"color: #333333;\">You may check the progress of your cases based on their order number or status.<\/span><\/p><p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-20417\" src=\"https:\/\/lib2.cycu.edu.tw\/wp-content\/uploads\/NDDS_Status_E.jpg\" alt=\"\" width=\"857\" height=\"698\" srcset=\"https:\/\/lib.cycu.edu.tw\/wp-content\/uploads\/NDDS_Status_E.jpg 857w, https:\/\/lib.cycu.edu.tw\/wp-content\/uploads\/NDDS_Status_E-768x626.jpg 768w\" sizes=\"(max-width: 857px) 100vw, 857px\" \/><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h2 id=\"elementor-tab-title-1188\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-1188\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What do I do if I entered wrong information while applying ?<\/a>\n\t\t\t\t\t<\/h2>\n\t\t\t\t\t<div id=\"elementor-tab-content-1188\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-1188\"><p><span style=\"color: #333333;\">If your application is not processed yet, you may change the information in it. Please ask our staff if you have any questions.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h2 id=\"elementor-tab-title-1189\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-1189\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Does every library charge the same ?<\/a>\n\t\t\t\t\t<\/h2>\n\t\t\t\t\t<div id=\"elementor-tab-content-1189\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-1189\"><p><span style=\"color: #333333;\">Every library charges differently, and each delivery methods cost differently.\u00a0<\/span><span style=\"color: #333333;\">For detailed fee information and current rates, please refer to <\/span><a href=\"https:\/\/ndds.stpi.niar.org.tw\/common\/view_library_announcement\/list_library_service_fee_info\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #0064a9;\"><strong>Photocopy Price List<\/strong><\/span><\/a><span style=\"color: #333333;\"> , <a href=\"https:\/\/ndds.stpi.niar.org.tw\/common\/view_library_announcement\/list_library_service_fee_info_other\" target=\"_blank\" rel=\"noopener\"><strong><span style=\"color: #0064a9;\">Interlibrary Loan Price List .<\/span><\/strong><\/a><\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h2 id=\"elementor-tab-title-11810\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-11810\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I obtain full-text articles from Japanese journals ?<\/a>\n\t\t\t\t\t<\/h2>\n\t\t\t\t\t<div id=\"elementor-tab-content-11810\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-11810\"><p><span style=\"color: #333333;\">There are several ways to search for and access full-text Japanese journal articles:<\/span><\/p><ul><li><span style=\"color: #333333;\">Library Homepage \u2192 Research\u00a0 \u2192 E-Resources\u00a0 \u2192 Databases \u2192 Select Japanese by Language<\/span><\/li><li><a title=\"\u3010Open link in new window \u3011go to J-STAGE\" href=\"https:\/\/jumper.lib.cycu.edu.tw\/cycu\/sendurl_api_v3.jsp?dbid=LDB0043\" target=\"_blank\" rel=\"noopener\"><strong><span style=\"color: #0064a9;\">J-STAGE<\/span><\/strong><\/a>\u00a0 <span style=\"color: #333333;\">(Japan Science and Technology Agency) : A Japanese periodical platform that has periodicals, reports, and other materials.<\/span><\/li><li><strong><span style=\"color: #0064a9;\"><a style=\"color: #0064a9;\" href=\"https:\/\/cir.nii.ac.jp\/\" target=\"_blank\" rel=\"noopener\">CiNii Research<\/a><\/span><\/strong>\u00a0\uff1a<span style=\"color: #333333;\">The largest website for Japanese periodicals. There is a great number of academic materials on the website.\u00a0<\/span><\/li><\/ul><p><span style=\"color: #333333;\">If our library&#8217;s collection doesn&#8217;t include the Japanese journal you need, try these external resources : <a href=\"https:\/\/sticnet.stpi.niar.org.tw\/unicatc\/unicatqeng?68:797359520:10:\/sticnet\/unicat\/ttswebx.ini:::@SPAWN\" target=\"_blank\" rel=\"noopener\" data-wplink-edit=\"true\"><strong><span style=\"color: #0064a9;\">Union List of Serials<\/span><\/strong><\/a> or other catalogs.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h2 id=\"elementor-tab-title-11811\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-11811\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I request theses and dissertations from other domestic institutions ?<\/a>\n\t\t\t\t\t<\/h2>\n\t\t\t\t\t<div id=\"elementor-tab-content-11811\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-11811\"><p><span style=\"color: #333333;\">Begin by searching domestic theses and dissertations in the databases listed below, such as the<\/span> <strong><span style=\"color: #0064a9;\"><a style=\"color: #0064a9;\" href=\"https:\/\/www.airitilibrary.com\/\" target=\"_blank\" rel=\"noopener\">CETD<\/a><\/span><\/strong> <span style=\"color: #333333;\">or<\/span> <strong><span style=\"color: #0064a9;\"><a style=\"color: #0064a9;\" href=\"https:\/\/ndltd.ncl.edu.tw\/\" target=\"_blank\" rel=\"noopener\">NTLTD Taiwan<\/a><\/span><\/strong>.<\/p><p><span style=\"color: #333333;\">If you determine that you need to request copies from other libraries, you may submit a request through the Nationwide Document Delivery Service (NDDS). Complete the Form, and our library will process the application on your behalf. For best results, we recommend listing the author&#8217;s graduating institution as your primary request destination, with other institutions that hold the thesis as alternative options.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h2 id=\"elementor-tab-title-11812\" class=\"elementor-tab-title\" data-tab=\"12\" role=\"button\" aria-controls=\"elementor-tab-content-11812\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I request theses and dissertations from international institutions ?<\/a>\n\t\t\t\t\t<\/h2>\n\t\t\t\t\t<div id=\"elementor-tab-content-11812\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"region\" aria-labelledby=\"elementor-tab-title-11812\"><p><span style=\"color: #333333;\">Begin by searching the <a href=\"https:\/\/jumper.lib.cycu.edu.tw\/cycu\/jumper\/resource_list.jsp?&amp;searchmode=2&amp;resourcetype=databases&amp;pagetype=list&amp;lang=2&amp;filterClass=1507:1511&amp;limiter=\" target=\"_blank\" rel=\"noopener\"><strong><span style=\"color: #0064a9;\">international theses and dissertations databases<\/span><\/strong><\/a> listed in our collection, or refer to our <a href=\"https:\/\/cycu.libguides.com\/c.php?g=951018&amp;p=6897468\" target=\"_blank\" rel=\"noopener\"><strong><span style=\"color: #0064a9;\">library guide &#8211; Dissertation<\/span><span style=\"color: #0064a9;\">s<\/span><\/strong><\/a>.<\/span><\/p><p><span style=\"color: #333333;\"> If the full text is unavailable, you may request it through the <a href=\"https:\/\/ndds.stpi.niar.org.tw\/?lang=en\" target=\"_blank\" rel=\"noopener\"><strong><span style=\"color: #0064a9;\">Nationwide Document Delivery Service (NDDS)<\/span><\/strong><\/a>. Simply complete the request form, and our library will handle the application process for you.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h2 id=\"elementor-tab-title-11813\" class=\"elementor-tab-title\" data-tab=\"13\" role=\"button\" aria-controls=\"elementor-tab-content-11813\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I borrow books from foreign libraries ?<\/a>\n\t\t\t\t\t<\/h2>\n\t\t\t\t\t<div id=\"elementor-tab-content-11813\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"13\" role=\"region\" aria-labelledby=\"elementor-tab-title-11813\"><p><span style=\"color: #333333;\">You may use the\u00a0<strong><span style=\"color: #0064a9;\"><a style=\"color: #0064a9;\" title=\"\u3010Open link in new window \u3011go to NDDS\" href=\"https:\/\/ndds.stpi.niar.org.tw\/\" target=\"_blank\" rel=\"noopener\">NDDS<\/a><\/span><\/strong> to borrow books from foreign libraries. Only hardcopy delivery is allowed for foreign materials.Foreign periodicals, books, theses, and dissertations cost differently based on how the foreign libraries price them.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h2 id=\"elementor-tab-title-11814\" class=\"elementor-tab-title\" data-tab=\"14\" role=\"button\" aria-controls=\"elementor-tab-content-11814\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is the average reply time for interlibrary loan ?<\/a>\n\t\t\t\t\t<\/h2>\n\t\t\t\t\t<div id=\"elementor-tab-content-11814\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"14\" role=\"region\" aria-labelledby=\"elementor-tab-title-11814\"><ul><li><span style=\"color: #333333;\">NDDS<\/span><br \/><span style=\"color: #333333;\">It takes 1 to 7 days for domestic cases and 10 to 60 days for foreign cases.<\/span><\/li><li><span style=\"color: #333333;\">Rapid ILL<\/span><br \/><span style=\"color: #333333;\">It takes 3-4 days (excluding weekends and holidays)<\/span> .<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h2 id=\"elementor-tab-title-11815\" class=\"elementor-tab-title\" data-tab=\"15\" role=\"button\" aria-controls=\"elementor-tab-content-11815\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I cancel my application for interlibrary cooperation ?<\/a>\n\t\t\t\t\t<\/h2>\n\t\t\t\t\t<div id=\"elementor-tab-content-11815\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"15\" role=\"region\" aria-labelledby=\"elementor-tab-title-11815\"><p><span style=\"color: #333333;\">Please email our staff immediately. If your application is not processed yet, we will cancel it and send an email to notify you. However, if the other library has processed your application and refuses to cancel it, you must pay for the application.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h2 id=\"elementor-tab-title-11816\" class=\"elementor-tab-title\" data-tab=\"16\" role=\"button\" aria-controls=\"elementor-tab-content-11816\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I refuse to pay the application fee if I never received an email saying the material has arrived ?<\/a>\n\t\t\t\t\t<\/h2>\n\t\t\t\t\t<div id=\"elementor-tab-content-11816\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"16\" role=\"region\" aria-labelledby=\"elementor-tab-title-11816\"><p><span style=\"color: #333333;\">No, because an email will be automatically sent to you after your application is submitted.<\/span><\/p><p><span style=\"color: #333333;\">Hence, you must pay the application fee. If you did not receive an email due to any problems, please ask our staff for assistance.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ General | Circulation | Library Collection | Period [&hellip;]<\/p>\n","protected":false},"author":28,"featured_media":0,"parent":10729,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-14639","page","type-page","status-publish","hentry","entry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Reference Services &gt; FAQs - \u4e2d\u539f\u5927\u5b78\u5f35\u975c\u611a\u7d00\u5ff5\u5716\u66f8\u9928<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/lib.cycu.edu.tw\/?page_id=14639&lang=en\" \/>\n<meta property=\"og:locale\" content=\"zh_TW\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reference Services &gt; FAQs - 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